Our Swamp stores do not currently offer refunds or exchange on any items bought from Swampfashion.com. You must post your return back to swampfashion.com, 18 academy street, Cork, Ireland.
You must return items to Swampfashion.com within 14 days of the dispatch date on your delivery note. Please note items must be returned within this time-frame and be in a saleable condition. Saleable condition means returning the item to us in its original condition, unused, in its original packaging, with garment tags and labels still attached. We also require all documentation that was delivered with the items to be returned, including the provided Returns Form. A full refund can only be guaranteed if the item(s) is/are returned within the above stated time frame. Items purchased through the website can only be returned to our website address. Please do not return items to any of our stores.
If you have made the payment with your card, please allow for up to 15 working days for the refund to appear on your bank statement.The cost of returning the item is your responsibility unless the item(s) received were faulty or incorrect. If you have received a faulty or incorrect item we will refund postage costs up to a maximum of the postage price you originally paid on your order.
We advise that you use a traceable postal service which offers insurance for the value of the item(s) returned. Once we have received the returned item(s) we will need to inspect the condition of the goods being returned before authorising a refund.
Each order will have a Refund and Returns form enclosed. This form contains instructions for returning the item, and needs to be completed in the event that an item is to be returned and refunded.
If you have any queries on the above or on a current order, do not hesitate to contact us at firstname.lastname@example.org